Job tracking platform for a Social Housing Provider
Engage in communication with tenants for a successful refurbishment project!
Context
People involved
Urbest was used by all project stakeholders:
- Tenants
- Social housing managers
- Service providers
- Caretakers
- Project managers
- Architects
Services coordinated
Standard service categories were easily augmented to include project specific ones, including:
- Floors
- Doors
- Tiles
- Electricity
- Plumbing
- Painting
- Window shutter
- Suggestions
All issues
End-to-end processing of all requests, suggestions or complaints, from collection to resolution, including exchanging information and making appointments with the tenant.
Before
Notebook
Paper, email or phone exchange
Disconnected data
After
Easy to access record of all communications
Instant chat group conversation
Unified platform
Why Urbest?
Seamless communication:
Give tenants a voice without being overwhelmed by complaints.
Involve tenants
During and after any construction work
Ensure the follow-up and the traceability of issues:
From issue collection to assignment of jobs, including follow-up conversation and rating of jobs performed.
Centralise information and create a digital archive of issues
Deployment stages
Tender
Set-up
Launch
KPIs
All issues processed in Urbest
1 flat out of 4 with issues
of issues resolved in less than 2 days
Users liked
What they say
See more case studies
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