Each request in maintenance software like Urbest includes location, service category, requester's name, a description, and possibly attachments, allowing responders to be more precise and efficient in meeting needs.
Ideally, 2/3 of interventions are planned and regular, leaving 1/3 of corrective requests for building occupants. Maintenance software ensures that no preventive task is forgotten and provides a clear distribution of tasks among building occupants, supervisors, and responders.
When a new technician arrives at a site, they can spend a lot of time understanding what happened before. Quick access to a history of what has occurred and what is going to happen prevents time loss.
A good maintenance management application not only offers a desktop interface but also mobile usage on smartphones. Teams save precious minutes by using Urbest from their phones, with quick access to photos, comments, and automated reports.
Thanks to the data produced and automated reports, maintenance management software allows you to know processing times and costs associated with each intervention or service order. The data also allows for fault analysis to anticipate equipment replacements or renew stocks.
Each request in maintenance software like Urbest includes location, service category, requester's name, a description, and possibly attachments, allowing responders to be more precise and efficient in meeting needs.
Ideally, 2/3 of interventions are planned and regular, leaving 1/3 of corrective requests for building occupants. Maintenance software ensures that no preventive task is forgotten and provides a clear distribution of tasks among building occupants, supervisors, and responders.
When a new technician arrives at a site, they can spend a lot of time understanding what happened before. Quick access to a history of what has occurred and what is going to happen prevents time loss.
A good maintenance management application not only offers a desktop interface but also mobile usage on smartphones. Teams save precious minutes by using Urbest from their phones, with quick access to photos, comments, and automated reports.
Thanks to the data produced and automated reports, maintenance management software allows you to know processing times and costs associated with each intervention or service order. The data also allows for fault analysis to anticipate equipment replacements or renew stocks.
Discover how Urbest users use it 🚀
The simplicity of Urbest is what comes up most often in discussions with users. For service requesters, no training is required, and they can use it right away. For a team leader or responder, it takes between 5 and 30 minutes to set up their access and start processing requests. In addition, there are personalized online guides with videos for Urbest administrators who want to maximize platform usage.
Urbest has APIs and can connect to third-party systems. For example, Urbest can connect to asset management databases, helpdesk tools that create tickets, 3D viewers for buildings, energy management tools to track corrective actions, or construction and punch list software that can transfer tasks to the Urbest dashboard.
Urbest provides real-time reporting of indicators on the number of tasks completed, resolution times, and requester satisfaction. All this information can be filtered by building, category, date, responders, or urgency. Additionally, Excel exports or API queries are available for more statistics, such as the distinction between planned or preventive tasks, time spent per intervention, cost per task, or the person who evaluated the service. Finally, a bi-monthly email report is sent to remind of important actions to follow and upcoming tasks so that a site manager or technician does not forget anything.
